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Help Desk Balanced Scorecard Metrics for Excel |
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| Downloads |
1 |
| Publisher |
AKS-Labs |
| License |
Shareware |
| Date Added |
09/03/08 |
| Last Update |
04/03/08 |
| File Size(MB): |
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| Description |
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Help Desk balanced scorecard allows to measure the performance of customer support service, giving an overview over its main performance categories, including Number of calls, Resolution Time, Solution Accuracy.
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