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  Windows > Business > Project-Management > Help Desk Balanced Scorecard Metrics for Excel  
 
     
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Help Desk Balanced Scorecard Metrics for Excel 

 
   
 
   
   
Downloads 1
Publisher AKS-Labs
License Shareware
Date Added 09/03/08
Last Update 04/03/08
File Size(MB):
 
Description
 
Help Desk balanced scorecard allows to measure the performance of customer support service, giving an overview over its main performance categories, including Number of calls, Resolution Time, Solution Accuracy.
 
 
 
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